QUESTION:
What is the order of entry process for a school wishing to waive a portion of the fee and have the parent pay remainder?
Review the KEV Group Video Library for videos, such as How to waive a portion of a fee
(Duration: 6:36)
RESPONSE:
Parents are not able to make a partial payment online. Partial payments can be made through the SchoolCash Register in person. Article reference Partial Payment - How to After the payment is made through the SchoolCash Register individual entry, the remainder can be waived any time thereafter.
Order of Waive Process
However, if the waive and partial payment portions are completed in the correct order, the parent would not have to come into the school to make their portion of the payment in person.
WHAT IS THE PAYMENT ORDER TO PARTIALLY WAIVE WITH PARENT PAYING REMAINDER?
1. Waive a portion of the item fee for the student
SchoolCash Register > enter, select student
a. Select item to be partially waived
Example: item full fee is $15.00
b. Choose Waived Fee from Payment Action drop-down
c. Enter amount to be Waived - amount can be the full amount of the item, or
in this example, the partial amount being waived is in the amount of $10.00
d. Comments are recommended, but not mandatory
Comments entered are displayed on the SchoolCash Register Close Out Report, Payment Details, Statement, Receipts and
SchoolCash Catalog Category Report
As previously mentioned, a parent cannot make a partial online payment.
By entering the waived payment of $10.00 first, the portion remaining for the parent to pay is now considered by the system as a full payment requirement of $5.00 and can now be paid online.
e. You must select either the Cash or Check Checkout option to complete the Waive entry. Select Cash.
The Cash Checkout window will display, same as with any full or partial payment.
f. Review the information, then select Confirm button.