Welcome to SchoolCash POS Troubleshooting

These links help you with known errors within SchoolCash POS. Click on the links below to access detailed troubleshooting guides for each specific error.

• "Oops... There was a problem connecting to Wi-Fi" Error Message Appears When Configuring SchoolCash POS Terminal
  
  
• "There was a problem connecting to KEV" Error Message Appears When Configuring a SchoolCash POS Device
  
  
• "There was a problem connecting to a Terminal" Error Message Appears When Connecting SchoolCash POS
  
  
• "The transaction could not be processed" Error Message Appears When Using SchoolCash POS Terminal
  
  
• "The transaction was declined. Please re-initiate a new transaction." Error Message Appears on a SchoolCash POS Device
  
  
• “There was a technical difficulty in processing your transaction. Please try again.” Error Message Appears When Processing a Transaction
  
  
• “The point of sale device is running low on paper. Please refill the paper roll to proceed.” Error Message Appears When Processing a Transaction
  
  
• "Transaction processing failed. Please try again." Error Message Appears When Processing a Transaction

Still need help?

If you require additional assistance, please reach out to your district contact.