SchoolCash Support Portal

QUESTION: Can a public or unlisted fee be refunded after it expires? RESPONSE: The expiry date will remove the item from the district's SchoolCash...

This feature allows users to apply a refund to multiple payments at the same time.  It helps save time when users are dealing with a high number of refunds....

SCENARIO: An item was created with revenue being distributed amongst more than one category or account name. QUESTION: How is a partial refund distribu...

The Refund in Progress status is available in the SchoolCash Register and SchoolCash Catalog.  The status applies to all SchoolCash Online refunds from the ...

Online Refunds: Refunds initiated in SchoolCash Catalog will show as Pending until they are successfully processed. An email notification will be se...

Refunds To access the refund page for public items, users must access the public items checkout page first and click on the Refunds tab.   Users can s...

QUESTION: What is the timeline for a refund? RESPONSE: Parent purchased an item through SchoolCash Online the refund window is 360 days. For a...

QUESTION: The wrong student was refunded through the SchoolCash Catalog. Can this be fixed? RESPONSE: This cannot be undone. PROCESS: Info...

QUESTION: Are transaction fees refunded? RESPONSE: Transaction fees are: Reimbursed for a FULL refund Not Reimbursed for a partial refund Rela...

  QUESTION:   How can I see the comment entered when an item was refunded? RESPONSE: Currently the best way to look up the SchoolCash Register refund...