Purchases made on SchoolCash Online

(Please note that purchases made online may not be available for refund until 24 hours after purchase is made)


Parent purchased item Online within the last 360 days: 

  • Select the SchoolCash Catalog module.
  • The View Items list is displayed.
  • Select the Student Attachments tab.
  • Search for the student that requires the refund.
  • Select the Refund option beside the name of the student you wish to refund.
  • Items that were purchased online will display. 
  • Click on the check box to the left of the item(s) that should be refunded. User can refund more than one item at the same time.
  • Enter the Refund Amount. (Partial refunds can be entered).
  • Enter the Reason for the Refund.
  • Confirm the transaction by selecting the Refund option. 
  • You will then be asked to Confirm or Cancel the transaction.
  • The individual will be refunded to the original method of payment.


Parent purchased item Online over 360 days ago:

  • Item cannot be refunded back to online payment method from SchoolCash Catalog.

Process to Refund is as follows:

  • Select the SchoolCash Register module.
  • From the Search screen, enter the student’s name or student ID or Guardian Name, then select Search option or the Enter key.
  • Click on the appropriate checkbox for the student that wishes to make a payment, and then click on the Select option. Note: You can select more than student, which could be ideal for a family payment.
  • Select the Refunds tab.
  • All payments will display for the student that was selected.
  • Select the item to be refunded and enter the refund amount and the reason for this transaction.
  • Once all the Refund Actions have been completed, select the type of tender that will be used to Checkout.
  • Tender Type:
    • Check: A check will be issued manually. This is not an automated process. Check selection requires a separate transaction to be made in SchoolCash Accounting through the Issue Check module.
    • Cash: (not recommended)
    • Credit Card: (credit card terminal is required - Not recommended as it does not connect to SCO)
  • Confirm the transaction and print the receipt.
  • If you are refunding by check, you must then proceed to the Issue Check Module to process the check and provide it to the appropriate individual.

 

Multiple students need to be reimbursed for the same item purchased online 
(For example, when a field trip is cancelled):

  • Select the SchoolCash Catalog module.
  • The View Items list is displayed.
  • Select the Item to refund.
  • Click the Refund option.
  • A listing of all students that have paid online will display.
  • Select the checkbox for each student to be refunded.
  • Enter the Refund Amount for each student to be refunded.
  • Enter the Refund Reason for each student to be refunded (you can copy and paste).
  • Click the Refund option.
  • Click Confirm to process the refunds or Cancel to stop the refund process.
  • The individual will be refunded to the original method of payment.


Refunding a Public Purchase:

  • Select the SchoolCash Catalog module.
  • Select the item being refunded.
  • Click the Refund tab.
  • The payments available for refund will be displayed.
  • The Public purchases appear at the bottom of the page.
  • Select the purchaser you would like to refund.
  • Enter the Refund Amount and Reason.
  • The individual will be refunded to the original method of payment.


Refund Rejected due to Credit Card Information Change: 

How does a parent update credit card information and is the school able to initiate a second refund?


RESPONSE:

Parent logs onto SchoolCash Online site

  1. Click Payment History tab
  2. Select Change Payment Method
  3. Enter the new credit card information


Once the information is revised, can a refund be initiated a second time?

Refunds processed through SchoolCash Online will only return to the original credit card. When Credit Card information is changed, a check would now need to be issued.


Purchases made using Cash/Check - Processed in the Register

 Purchased through School Cash Register, refunds can be done any time:  

  • Select the SchoolCash Register module.
  • From the Search screen, enter the student’s name or student ID or Guardian Name, then select Search option or the Enter key.
  • Click on the appropriate checkbox for the student that wishes to make a payment, and then click on the Select option. Note: You can select more than student, which could be ideal for a family payment.
  • Select the Refunds tab.
  • All payments will display for the student that was selected.
  • Select the item to be refunded and enter the refund amount and the reason for this transaction.
  • Once all the Refund Actions have been completed, select the type of tender that will be used to Checkout.
  • Tender Type:
    • Check: A check will be issued manually. This is not an automated process. It requires a separate transaction to be created in School Cash Accounting through the Issue Check module.
    • Cash: (not recommended)
    • Credit Card: (credit card terminal is required - Not recommended as it does not connect to SCO)
  • Confirm the transaction and print the receipt.
  • If you are refunding by check, you must then proceed to the Issue Check Module to process the check and provide it to the appropriate individual.

Purchases made using Cash/Check - NOT Processed in the Register

  • Select the Issue Check module.
  • Process the check and provide it to the appropriate individual.



An Overview of How to Refund-Online Payments & Register Payments

How to Refund Online Payment - Individual Student

How to Refund Online Payments - Group of Students

How to Refund Overview - Cash or Check Register & Online Payments