Introduction

This article explains how to process a refund for online payments. Refunds for online purchases may not be available until 24 hours after the purchase is made.

How to Process a Refund – Online Payments

There are two options to refund online payments:

Option 1: Individual Student Refund

  1. Select the item requiring a refund, then click Refund.
  2. Enter the Refund Amount (partial refunds can be processed).
  3. Click Refund.
  4. Funds are returned to the payee’s account or card.

Option 2: Group of Students Refund

  1. Select the students requiring refunds.

  2. Enter the Refund Amount and Reason for each refund.
  3. Click Refund or Cancel to stop the refund process.
  4. Funds are returned to payees’ accounts or cards.

Please Note

  • Funds are withdrawn from the school’s bank account that evening and returned to the payee’s account or card.
  • A batch report is generated.
  • A ledger transaction is entered for the refund.

Where to next?