QUESTION:

How do I process a refund for a payment made online?

(Please note that purchases made online may not be available for refund until 24 hours after purchase is made)


Parent purchased item Online within the last 360 days: 

How to Process a Refund – Online Payments 

There are two (2) options to refund online payments.  

Option 1: Individual Student  

Option 2: Group of Students 

 

Option 2: Group of Students Refund 

 

Step 1: Select Item that requires a refund, then click Refund button   

Shape 

 

Step 2: Select Student(s) that requires a refund.  To refund all payments, select checkbox to left of  
Student Name 

 

 

  1. Enter Refund Amount (partial refunds can be processed) 

  1. Click Refund 

 

Step 3: Enter Reason for refunding 

 

 

  1. Enter Reason for the refund 

  1. Click Refund or Cancel to stop refund process 

 

Step 4: Funds are returned to payee(s) 

 

Please Note: 

  • The funds will be withdrawn from the school’s bank account that evening and returned to the payee’s bank account or credit card 

  • A Batch Report will be generated 

  • A ledger transaction will be entered for the refund 

  • SchoolCash Catalog reports will reflect refunds immediately, the actual movement of funds will require a reasonable amount of processing time depending on the method of payment 



An Overview of How to Refund-Online Payments & Register Payments

How to Refund Online Payment - Individual Student

How to Refund Online Payments - Group of Students

How to Refund Overview - Cash or Check Register & Online Payments