QUESTION:

Refunded by cash in register instead of online in the catalog. How do I fix this?


SOLUTION:

The SchoolCash Register Closeout will have to be completed. A reason must be provided for the unbalanced closeout such as  'Online refund issued in error as Cash in the SchoolCash Register' . 


  1. On the closeout deposit form the categories affected by the cash refund will be less the refund amount. 
  2. The over/under category will have been credited the amount of the cash refund. 
  3. When the deposit is added to the ledger inquire these categories will have to be adjusted by the refund amount.
    This is usually achieved by creating negative and positive credit memos or deposit entries. Please reference the close out deposit number in whichever transaction type preferred by your district and auditor.
  4. The user will have to issue a check through the Issue Checks module for the refund. 

  5. as the option to refund in the catalogue is no longer available once it is refunded through the SchoolCash Register.

  6. This is where the category is to be debited for the amount of the refund.


Review and bookmark the overview document and video for future reference.

How to Refund Overview - Cash or Check Register & Online Payments