QUESTION:
Refunded by cash in register instead of online in the catalog. How do I fix this?
SOLUTION:
The SchoolCash Register Closeout will have to be completed. A reason must be provided for the unbalanced closeout such as 'Cash refunds issued in error'.
On the closeout deposit form the categories affected by the cash refund will be less the refund amount.
The over/under category will have been credited the amount of the cash refund.
When the deposit is added to the ledger inquire these categories will have to be adjusted by the refund amount.
The user will have to issue a check through the Issue Checks module for the refund.
This is where the category will be debited for the amount of the refund.