This article discusses the steps to resending deposits or marking deposits as sent that have been identified as failed in the ERP Integration Transaction Status page. ERP Integration Transaction Status page tracks deposits made to Atrieve or other ERP systems from SchoolCash. 


TABLE OF CONTENTS

Before you begin

Note that only District Users can perform the steps described in this article.


Understanding issues with some deposits to Atrieve


Missing or duplicate deposits from SchoolCash to Atreive can be caused by one of the following known reasons: 


Timeout/Retry

This occurs when there is no response received from a deposit attempt within the allotted time period (i.e., 300 secs). The system assumes that Atrieve did not record the information and retries sending the batch, resulting in a duplicate deposit in Atrieve if the initial attempt was successful, or a missing record if no retry is attempted.


GL Not Found

This occurs when there is a mismatch between the GL Number in SchoolCash and Atrieve, resulting in a failure when our integration sends the record to Atrieve and therefore missing data in Atrieve.


Request Rejected

This occurs when a request is rejected by Atrieve for an unknown reason, resulting in missing data in Atrieve.


Resend or mark a deposit to Atrieve as sent


Open the ERP Integration Transaction Status page

Open Program Maintenance > ERP Integration Transaction Status in your SchoolCash environment.



The ERP Integration Transaction Status page displays a list of failed deposits/direct deposits along with the cause and next steps.


Resend a deposit

Deposits selected for Resend will be resent from SchoolCash to Atrieve when the next daily update is executed. The resent item is then removed from the listing on the ERP Integration Transaction Status page.


  1. Click the checkbox associated with an item that you wish to resend. It's possible to select multiple items.
  2. Click RESEND.
  3. Click Okay to continue or Cancel to return to the ERP Integration Transaction Status page.


Mark a deposit as sent

Marking a deposit as sent will remove it from the listing on the ERP Integration Transaction Status page. The system will take no further action with the marked item.


  1. Click the checkbox associated with an item that you wish to mark as sent. It's possible to select multiple items.
  2. Click MARK AS SENT.
  3. Click Okay to continue or Cancel to return to the ERP Integration Transaction Status page.