QUESTION:

Payment applied against the wrong student in SchoolCash Register. 

How do I fix this?


SCENARIO:

A school user made a mistake by crediting a payment to the wrong student. 

Payment was check or could have been cash. 

The SchoolCash Register was closed out. 

Is there a way to make the payments show for the correct student?


SOLUTION 1: 

For districts with SchoolCash Register Credit Card payment, not Point-of-Sale button

Refund the incorrect student using the method of payment of credit card in the SchoolCash Register.

The payments for the correct student can be entered using credit card as the payment method, and will display on the reports as paid by credit card.

On the credit card screen, select 'other' for the type of credit card and enter in '123' as the authorization number.

Note: The two credit card payment solutions will display on the SchoolCash Register close out report, but not on the close out deposit. The category/account report will not overinflated revenue. 


SOLUTION 2: 

For districts with SchoolCash Register Point-of-Sale payment button

1. Refund a check or cash payment for the incorrect student as CASH.
Enter the comment outlining the original payment was applied to the wrong student.

2. Search the student who should have had the payment applied to them.
Make a payment in CASH.
Enter a comment that original payment was made to another student.

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NOTE: SOLUTION 2 can also be used if you have Credit Card button, or just the Check and Cash payment buttons.