Introduction
This guide explains what steps to take if a payment amount is entered incorrectly during checkout, including handling payments by check or cash.
Steps to Modify Payments, then Refund for a $0.00 close out
- Payment by Cheque: You can modify the cheque tender to cash, then refund the item with cash.
These two entries will cancel each other out and will not affect the closeout.
- Payment by Cash: Simply refund by cash.
After doing this for every cash and cheque payment the amount to be deposited should be $0.00. You can then complete the close out and a zero deposit will display in the deposit module, which can be added to ledger.
After refunding the incorrect payment, reattach the item in the SchoolCash Catalog and process the payment correctly through the SchoolCash Register.