Introduction

This guide explains how to process refunds for transactions initiated from the device using SchoolCash POS. It also covers available refund methods and limitations for different transaction types.

Refunds

Note for Canadian customers:


As per Interac’s limitations, refunds for in person debit transactions can only be processed when the card is physically present. Therefore, refunds processed on Interac cards are not supported through SchoolCash online.

For more information, see Interac Debit 101: Everything you need to know about using Interac Debit.

Refunds for purchases made directly through SchoolCash POS (one-screen transactions) can be processed via the SchoolCash Catalog. Users can view all POS transactions in the SchoolCash Catalog and click Refund to initiate the refund.

Initiating a Refund

  1. Click Refund to open the refund screen. This screen displays all items paid via POS and eligible for refunds.


  2. Select individual transactions or enter the total value for the refund.


  3. Enter the reason for the refund.


  4. Confirm the refund.

SchoolCash Register Refunds

Transactions made through both the SchoolCash Register and SchoolCash POS (two-screen transactions) are not yet supported for refunds to the card. Refund these transactions using cash or cheque as a workaround.

Further Reading