Online Refunds:
  • Refunds initiated in SchoolCash Catalog will show as Pending until they are successfully processed.
  • An email notification will be sent to the parent when the refund is initiated in the Catalog.    
  • An email notification will be sent to the parent and District/School financial contact if the refund fails.    
  • Please note that eCheck refunds can take up to 9 days from the time of the original payment to be processed.


Refund Notifications:

  1. When a refund is requested by the bookkeeper:

email o: SCO User
Subject: Refund Request
Hello [First Name] [Last Name],


The following refund was requested:
Purchaser                        Student Name                   Payment Date   Item Name                       Refund Amt
First Name, Last Name   First Name, Last Name   6-Mar-2019         Field Trip Quebec Ci...    $10.00


Your refund will be processed on [pull refund processing date, format: 15-Mar-2019].


Thank you,
SchoolCash Online

   

  1. When a refund is cancelled due to a rejection:

            email to: SCO User & School NSF contact

Subject: Refund Cancelled

Hello [First Name] [Last Name],


The following refund was cancelled due to the original payment being rejected:

Purchaser                         Student Name                  Payment Date   Item Name                         Refund Amt

First Name, Last Name   First Name, Last Name   6-Mar-2019         Field Trip Quebec Ci...    $10.00


Thank you,

SchoolCash Online

 

       3.  When a refund is successfully processed:


email to: SCO User

Subject: Refund Processed

Hello [First Name] [Last Name],


The following refund was successfully processed:

Purchaser                         Student Name                 Payment Date    Item Name                       Refund Amt

First Name, Last Name   First Name, Last Name   6-Mar-2019         Field Trip Quebec Ci...    $10.00


Please allow 3 business days for the refund to appear in your account.


Thank you,

SchoolCash Online


  1. When a Credit Card refund is declined:

email to: SCO User & School NSF Contact

Subject: Refund Declined

Hello [First Name] [Last Name],


The following refund was declined:

Purchaser                         Student Name                 Payment Date    Item Name                       Refund Amt

First Name, Last Name   First Name, Last Name   6-Mar-2019         Field Trip Quebec Ci...    $10.00


Please contact your Credit Card provider for more details.


Thank you,

SchoolCash Online