With SchoolCash POS, when you attempt to process a transaction, a "Transaction processing failed. Please try again." error message appears.


Cause

This issue may be caused by an issue communicating with the server.


Resolution

  1. Check Network Connection: Verify that the POS terminal is properly connected to the internet or the school's network. If there are any connectivity issues, troubleshoot and resolve them. Ensure that the network connection is stable and not experiencing any disruptions.

  2. Restart POS System: Restarting the POS system can help clear temporary errors or glitches related to communication with the server. Power off the POS terminal, wait for a few seconds, and then power it back on to see if the issue persists.

  3. Verify Server Status: Check the status of the SchoolCash POS server or any related servers to ensure they are operational. Sometimes, server maintenance or downtime can cause transaction processing failures. If the servers are down, merchants may need to wait until they are back online.

  4. Review Transaction Details: Double-check the transaction details entered into the POS system, including the payment amount, items purchased, and any applicable discounts or taxes. Correct any errors or discrepancies before retrying the transaction.

  5. Inspect Hardware Connections: Examine all hardware components, such as card readers, scanners, and printers, to ensure they are securely connected to the POS system. Loose connections can sometimes cause issues with transaction processing.


Where to next?