QUESTION:
Disclaimer: Not all districts have this functionality activated.
If the district opts to halt any further purchases for the student when a payment rejection is received, how does the program and school handle the online rejected payment?
This option is only applicable to SchoolCash Online payments.
It is not applicable to check payments recorded through the SchoolCash Register or Group Collection.
PAYMENT REJECTION OCCURS, WHAT HAPPENS?
- A red banner appears on the parent site to notify the parent who made the payment that their payment was rejected. It reads as follows: "One of your recent payments has been rejected. Click here to pay for the items again".
- Parent receives an email.
- Other parents attached to the student will not be informed of this rejected payment.
- The item is again made available to the parent for repayment.
- Based on district configuration
- Only the rejected item is available for repayment.
- A lockdown is initiated for the Student, and only the rejected item is available for purchase.
Note: Once the rejected item is repaid other items will be available for purchase.
- A lockdown is initiated for the Student, and only the rejected item is available for purchase.
- All items, including the rejected payment, are available.
- Note: only paying for the rejected item will result in the removal of the red banner.
- Only the rejected item is available for repayment.
REMOVING RED BANNER
- ONLINE REPAYMENT
- If the parent who has received the rejection logs in, the parenthas the option to:
- 'Click here' on the red banner, which will take them to the rejected item to initiate the repayment with the previous account details, or
- change their account information (possible they entered incorrect account information)
- If the parent who has received the rejection logs in, the parenthas the option to:
2. SCHOOL REPAYMENT OPTIONS
- If a parent comes to the school to pay, the school user can record the payment in the SchoolCash Register.
- If payment is not required, they can go into the SchoolCash Register and VOID the item from the student. See Payment Explanation - Void or Delete
- The school can also Waive the fee. Waive a Fee Payment - How to
All methods will UNLOCK THE STUDENT ACCOUNT as well as remove the banner from the parent who had been informed of their payment rejection, allowing access to payment of other items.