A user entered a payment for an item where the check amount was greater than the item total. However, they checked out without adding an Over Payment item to cover the difference. This results in an incorrect check amount during close out and needs to be corrected.
Resolution
- Modify the payment method on the original order from check to cash.
- Refund the item.
- Reattach the item to the student’s account.
- Process the payment again—this time include both the item and an Over Payment item that matches the total check amount.
This ensures the correct check total is recorded during close out.