QUESTION:

Checked out without adding over payment item to cover difference...how do I fix this?


A user entered a payment for an item. 


The amount of the item was less than the amount of the check. 


User checked out without adding the Over payment item to cover the difference. This must be fixed to ensure the close out has the correct check amount entered.


SOLUTION:

  1. Modify the payment method for the order from 'check' to 'cash' 
  2. Refund the item
  3. The item would be reattached
  4. The payment can be made to the item and an additional Over Payment item. 

This way it is entered as one check.