SchoolCash Support Portal

A user entered a payment for an item where the check amount was greater than the item total. However, they checked out without adding an Over Payment item t...

QUESTION: How do you correct an item that has been waived in full but should not be? RESPONSE: The item must be reattached in SchoolCash Catalog an...

Introduction This guide explains what steps to take if a payment amount is entered incorrectly during checkout, including handling payments by check or ...

QUESTION: A full payment was entered for a student in the SchoolCash Register.  The payment should have been a Partial payment.  How can this be adjusted...

QUESTION: Refunded by cash in register instead of online in the catalog. How do I fix this? SOLUTION: The SchoolCash Register Closeout will have to be...

WHAT HAPPENED? An error will occur when adding an additional item with a $0.00 cost and entering an amount...then clicking on box to left and clicking on &q...

This guide explains what steps to take if a payment amount is entered incorrectly during checkout, including handling payments by check or cash. Steps f...

  QUESTION: I have closed out my cash drawer, but it did not balance.  How do I adjust the deposit? RESPONSE: The Close Out deposit form MUST BE BALA...

QUESTION:   How do I correct an incorrect check payment type? PROCESS: In order to correct an incorrect payment type ensure the tender type is modifie...

QUESTION: Paid for Wrong Items ...how do I fix this? Scenario 1: A student pays for a item by check.  Two items were selected instead of one.  The cl...