SchoolCash Support Portal

A user entered a payment for an item where the check amount was greater than the item total. However, they checked out without adding an Over Payment item t...

Introduction This article provides instructions for processing refunds in the Cash Register (SCR), covering cash and check payments, correcting errors, and...

QUESTION: How do you correct an item that has been waived in full but should not be? RESPONSE: The item must be reattached in SchoolCash Catalog an...

Introduction This guide explains what steps to take if a payment amount is entered incorrectly during checkout, including handling payments by check or ...

QUESTION: A full payment was entered for a student in the SchoolCash Register.  The payment should have been a Partial payment.  How can this be adjusted...

QUESTION: Refunded by cash in register instead of online in the catalog. How do I fix this? SOLUTION: The SchoolCash Register Closeout will have to be...

WHAT HAPPENED? An error will occur when adding an additional item with a $0.00 cost and entering an amount...then clicking on box to left and clicking on &q...

This guide explains what steps to take if a payment amount is entered incorrectly during checkout, including handling payments by check or cash. Steps f...

  QUESTION: I have closed out my cash drawer, but it did not balance.  How do I adjust the deposit? RESPONSE: The Close Out deposit form MUST BE BALA...

QUESTION:   How do I correct an incorrect check payment type? PROCESS: In order to correct an incorrect payment type ensure the tender type is modifie...