Troubleshoot in the Register (Modifications, Corrections and more)
A user entered a payment for an item where the check amount was greater than the item total. However, they checked out without adding an Over Payment item t...
Fri, 28 Mar, 2025 at 10:16 AM
QUESTION: How do you correct an item that has been waived in full but should not be? RESPONSE: The item must be reattached in SchoolCash Catalog an...
Mon, 7 Jul, 2025 at 1:54 PM
Introduction This guide explains what steps to take if a payment amount is entered incorrectly during checkout, including handling payments by check or ...
Thu, 23 Jan, 2025 at 5:58 PM
QUESTION: A full payment was entered for a student in the SchoolCash Register. The payment should have been a Partial payment. How can this be adjusted...
Tue, 17 Jun, 2025 at 4:30 PM
QUESTION: Refunded by cash in register instead of online in the catalog. How do I fix this? SOLUTION: The SchoolCash Register Closeout will have to be...
Mon, 24 Mar, 2025 at 4:54 PM
WHAT HAPPENED? An error will occur when adding an additional item with a $0.00 cost and entering an amount...then clicking on box to left and clicking on &q...
Thu, 6 Oct, 2022 at 1:47 PM
This guide explains what steps to take if a payment amount is entered incorrectly during checkout, including handling payments by check or cash. Steps f...
Fri, 9 May, 2025 at 12:42 PM
QUESTION: I have closed out my cash drawer, but it did not balance. How do I adjust the deposit? RESPONSE: The Close Out deposit form MUST BE BALA...
Mon, 7 Jul, 2025 at 12:40 PM
QUESTION: How do I correct an incorrect check payment type? PROCESS: In order to correct an incorrect payment type ensure the tender type is modifie...
Mon, 11 Jan, 2021 at 10:31 AM
QUESTION: Paid for Wrong Items ...how do I fix this? Scenario 1: A student pays for a item by check. Two items were selected instead of one. The cl...
Wed, 9 Nov, 2022 at 3:16 PM