Troubleshoot in the Register (Modifications, Corrections and more)

Check Amount is Higher than the Item Cost
A user entered a payment for an item where the check amount was greater than the item total. However, they checked out without adding an Over Payment item t...
Fri, 28 Mar, 2025 at 10:16 AM
Correction of a Fully Waived Fee
QUESTION: How do you correct an item that has been waived in full but should not be? RESPONSE: The item must be reattached in SchoolCash Catalog an...
Mon, 7 Jul, 2025 at 1:54 PM
Entered Payments in Register, then Deposited in Deposit Module
Introduction This guide explains what steps to take if a payment amount is entered incorrectly during checkout, including handling payments by check or ...
Thu, 23 Jan, 2025 at 5:58 PM
Error - How to Fix a Full Payment, Should be Partial Payment
QUESTION: A full payment was entered for a student in the SchoolCash Register.  The payment should have been a Partial payment.  How can this be adjusted...
Tue, 17 Jun, 2025 at 4:30 PM
Error - Refunded by Cash in Register Instead of Online through SchoolCash Catalog
QUESTION: Refunded by cash in register instead of online in the catalog. How do I fix this? SOLUTION: The SchoolCash Register Closeout will have to be...
Mon, 24 Mar, 2025 at 4:54 PM
Error Occurred when Adding Additional Items
WHAT HAPPENED? An error will occur when adding an additional item with a $0.00 cost and entering an amount...then clicking on box to left and clicking on &q...
Thu, 6 Oct, 2022 at 1:47 PM
How to Handle Incorrect Payment Amount in Checkout
This guide explains what steps to take if a payment amount is entered incorrectly during checkout, including handling payments by check or cash. Steps f...
Fri, 9 May, 2025 at 12:42 PM
Incorrectly Closed Out a Cash Drawer Which Did Not Balance
  QUESTION: I have closed out my cash drawer, but it did not balance.  How do I adjust the deposit? RESPONSE: The Close Out deposit form MUST BE BALA...
Mon, 7 Jul, 2025 at 12:40 PM
Modification Tab - Correcting an Incorrect Payment Type
QUESTION:   How do I correct an incorrect check payment type? PROCESS: In order to correct an incorrect payment type ensure the tender type is modifie...
Mon, 11 Jan, 2021 at 10:31 AM
Paid for Wrong Items - Make a Correction
QUESTION: Paid for Wrong Items ...how do I fix this? Scenario 1: A student pays for a item by check.  Two items were selected instead of one.  The cl...
Wed, 9 Nov, 2022 at 3:16 PM