SchoolCash Support Portal

Introduction

This article provides step-by-step instructions for processing refunds for online payments. Follow the procedures below to ensure accurate refunds.

TABLE OF CONTENTS

• Steps to Process Refunds for Online Payments
• Refund Process for Parent Purchases within 360 Days
  • Steps
  • Detailed Process with Screenshots
    • Individual Student Refund
• Refund Support by Payment Type

Steps to Process Refunds for Online Payments

1. Purchases made online may not be available for refund until 24 hours after the purchase is made.
2. SchoolCash Register payment recordings must be refunded through the SchoolCash Register.

Refund Process for Parent Purchases within 360 Days

Steps

1. Select the SchoolCash Catalog module.
2. View the list of items under the View Items tab.
3. Go to the Student Attachments tab.
4. Search for the student requiring a refund.
5. Click the Refund option next to the student's name.
6. Select the checkbox next to the item(s) to be refunded.
7. Enter the Refund Amount. Partial refunds are allowed.
8. Provide the Reason for the refund.
9. Click Refund to process the transaction.
10. Confirm or cancel the refund request as prompted.

Detailed Process with Screenshots

Individual Student Refund

Step 1: Select the Student Attachments tab.

Step 2: Locate the student to refund.

1. Enter the student's First Name, Last Name, Student Number, or Household.
2. Click Search.
3. Locate the student and click the Refund hyperlink.

Step 3: Locate the item to refund.

1. Select the item to be refunded by checking the box.
2. Click Refund.

Step 4: Process the refund.

1. Enter the Refund Amount. Partial refunds are allowed.
2. Enter the Reason for the refund.
3. Click Refund to complete the transaction.

Refund Support by Payment Type