Introduction
This article provides step-by-step instructions for processing refunds for online payments. Follow the procedures below to ensure accurate refunds.
TABLE OF CONTENTS
- Steps to Process Refunds for Online Payments
- Refund Process for Parent Purchases within 360 Days
- Refund Support by Payment Type
Steps to Process Refunds for Online Payments
- Purchases made online may not be available for refund until 24 hours after the purchase is made.
- SchoolCash Register payment recordings must be refunded through the SchoolCash Register.
Refund Process for Parent Purchases within 360 Days
Steps
- Select the SchoolCash Catalog module.
- View the list of items under the View Items tab.
- Go to the Student Attachments tab.
- Search for the student requiring a refund.
- Click the Refund option next to the student's name.
- Select the checkbox next to the item(s) to be refunded.
- Enter the Refund Amount. Partial refunds are allowed.
- Provide the Reason for the refund.
- Click Refund to process the transaction.
- Confirm or cancel the refund request as prompted.
Detailed Process with Screenshots
Individual Student Refund
Step 1: Select the Student Attachments tab.
Step 2: Locate the student to refund.
- Enter the student's First Name, Last Name, Student Number, or Household.
- Click Search.
- Locate the student and click the Refund hyperlink.
Step 3: Locate the item to refund.
- Select the item to be refunded by checking the box.
- Click Refund.
Step 4: Process the refund.
- Enter the Refund Amount. Partial refunds are allowed.
- Enter the Reason for the refund.
- Click Refund to complete the transaction.
Note
- The funds will be withdrawn from the school's bank account that evening and returned to the payee’s bank account or credit card.
- A Batch Report will be generated.
- A ledger transaction will be entered for the refund.
- SchoolCash Catalog reports reflect refunds immediately, but the actual movement of funds may require processing time.
Refund Support by Payment Type
Canada | Refund via SCC | US | Refund via SCC |
---|---|---|---|
MasterCard | Yes | MasterCard | Yes |
Visa | Yes | Visa | Yes |
Interac Debit | No | Interac Debit | N/A |
Visa Debit | Yes | Visa Pin Debit | No |
MasterCard Debit | Yes | MasterCard Pin Debit | No |
Apple Pay | Yes | Apple Pay | Yes |
Google Pay | Yes | Google Pay | Yes |
AMEX | Yes | AMEX | Yes |
Discover | Yes | Discover | Yes |
Note
Any refunds that cannot be refunded via SCC can only be refunded via cash or cheque.