QUESTION:

How do I process a refund for a payment made online?

Note: 

  1. Purchases made online may not be available for refund until 24 hours after purchase is made 
  2. SchoolCash Register payment recordings are to be refunded through the SchoolCash Register. 



Steps: Parent purchased item Online within the last 360 days: 

  • Select the SchoolCash Catalog module.
  • The View Items list is displayed.
  • Select the Student Attachments tab.
  • Search for the student that requires the refund.
  • Select the Refund option beside the name of the student you wish to refund.
  • Items that were purchased online will display. 
  • Click on the check box to the left of the item(s) that should be refunded. User can refund more than one item at the same time.
  • Enter the Refund Amount. (Partial refunds can be entered).
  • Enter the Reason for the Refund.
  • Confirm the transaction by selecting the Refund option. 
  • You will then be asked to Confirm or Cancel the transaction.
  • The individual will be refunded to the original method of payment.

Full Process with screencaptures - Parent purchased item Online within the last 360 days: 


How to Process a Refund – Online Payments 

There are two (2) options to refund online payments.  

Option 1: Individual Student  

Option 2: Group of Students 

 

Option 1:Individual Student Refund 

Step 1: Select Student Attachments tab  

 

Step 2: Locate the student to refund 

 

  1. Enter either First Name / Last Name / Student Number / Household 

  1. Click Search 

  1. Locate student, then select Refund hyperlink. 

 

Step 3: Locate the item to refund 

  1. Select item to be refunded (checkbox) 

  1. Click on Refund 

 

Step 4: Process the Refund 

  1. Enter Refund Amount (partial refunds can be processed) 

  1. Enter Refund Reason  

  1. Click Refund 


Step 5: Funds are returned to payee 

Please Note: 

  • The funds will be withdrawn from the school’s bank account that evening and returned to the payee’s bank account or credit card. 

  • A Batch Report will be generated 

  • A ledger transaction will be entered for the refund 

  • School Cash Catalog reports will reflect refunds immediately, the actual movement of funds will require a reasonable amount of processing time depending on the method of payment.


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An Overview of How to Refund-Online Payments & Register Payments

How to Refund Online Payment - Individual Student

How to Refund Online Payments - Group of Students

How to Refund Overview - Cash or Check Register & Online Payments