Introduction
This guide explains how to process refunds for transactions initiated from the device using SchoolCash POS. It also clarifies that SchoolCash Register transactions can currently only be refunded via cash or cheque, with future plans to enable card refunds.
Refunds
Refunds are a crucial part of managing transactions in a POS system. They allow users to correct mistakes, accommodate customer returns, and ensure accurate financial records. Understanding how to process refunds efficiently helps maintain smooth operations and high customer satisfaction.
Transactions initiated from the device can be refunded via the SchoolCash Catalog. Users can view all POS transactions in SchoolCash Catalog and click on Refund to initiate the refund process.
Initiating a Refund
- Click on Refund to open the refund screen. This screen displays all items paid via POS and eligible for refund.
- Select each individual transaction or enter the total value in the field for the refund amount.
- Enter the reason for the refund.
- Confirm the refund.
SchoolCash Register Refunds
At this time, SchoolCash Register transactions can only be refunded via cash or cheque. However, the option to refund POS transactions back to the card used for payment is under development and will be available in the near future.