Introduction
This article provides troubleshooting steps for your SchoolCash device, including common issues, connectivity guidelines, and important allowlist information. Follow these steps to resolve issues with charging, connectivity, and SIM card functionality.
URL and Port Allow-list
It is recommended to allow-list the following URLs and ports:
| URL | Protocol | Ports |
|---|---|---|
| schoolcash.net | HTTPS | 443 |
| api.paxstore.us | HTTPS | 443 |
| www.paxstore.us | HTTPS | 443 |
| mpush.paxstore.us | HTTPS | 443 |
| auth.paxstore.us | HTTPS | 443 |
| mpush1.paxstore.us | TCP | 3000 |
| mpush2.paxstore.us | TCP | 3000 |
| rki.pax.us | TCP | 33519 |
US Customers Only
Please allow-list ssl2.vitalps.net and ssl3.vitalps.net over port 5003.
Canadian Customers Only
Please allow-list icta.pivone.com and ictb.pivone.com over port 9057.
Common Troubleshooting Steps
- Ensure the device is charged and powered on.
- Check the internet connection and reconnect if necessary.
- Restart the device to resolve any temporary issues.
- Refer to the POS support page for detailed troubleshooting instructions.
LTE Connectivity
- Open the Settings menu on your device.
- Navigate to the Network section and choose Carrier.
- Select Lock to Single Carrier to improve stability.
- Verify the LTE connection indicator in the top-right corner of the device screen to confirm connectivity.
Wi-Fi Connectivity
- Go to the Settings menu and select Wi-Fi.
- Ensure Wi-Fi is turned on and connected to a network.
- Verify the Wi-Fi connection indicator in the top-right corner of the screen to confirm connectivity.
SIM Card Troubleshooting
If you are experiencing issues with the SIM card, follow these steps:
- Ensure the SIM card is properly inserted into the device.
- Check the SIM card for any visible damage. If damaged, replace the SIM card.
- Restart the device after inserting or re-inserting the SIM card.
- If issues persist, contact support for assistance.