KBA Archive

Re-Assigning POS Devices to a Different School
Introduction This article provides instructions for re-assigning an existing POS device to a different school. To add a new device to your POS, see Assigni...
Fri, 15 Nov, 2024 at 3:46 PM
Adding and Assigning a New Device to Point of Sale in SFO
This article provides instructions for adding a new device to Point of Sale Management in SchoolFunds Online (SFO). To reassign a device to a different ...
Fri, 1 Nov, 2024 at 2:15 AM
Re-Assigning POS Devices to a Different School
Introduction This article provides instructions for adding a new device to Point of Sale Management in SchoolFunds Online (SFO). To re-assign an existing P...
Fri, 1 Nov, 2024 at 1:52 AM
RESOLVED - September 10th, 2019 - Performance Issue
Some boards might have experienced an intermittent performance issue impacting both SCA and SCO.  The first issue occurred 10:10-10:35, and the second was ...
Thu, 20 Aug, 2020 at 11:47 AM
RESOLVED - September 11th 2019 - SIS Upload Delay
Several boards have been experiencing a delay in their SIS files being processed.  This delay was caused by an issue within our system and it was identified...
Thu, 20 Aug, 2020 at 11:46 AM
RESOLVED - September 16th 2019 - SCA & SCO performance issue
Several boards were experiencing a performance issue impacting both SCA and SCO, where it takes a bit to navigate through the application.  The slowness wa...
Thu, 20 Aug, 2020 at 11:46 AM
RESOLVED - October 15th 2019 - Items page is not available in SCO
SchoolCash Online had an issue this morning where fees were not available online for purchase. The issue happened a little bit before 8 am Eastern and was r...
Thu, 26 Nov, 2020 at 12:38 PM
RESOLVED - Delayed recurring payments for Moneris clients
March 4th  Update: All outstanding unprocessed scheduled payments were processed before 7 am Eastern on March 4rs. _________________________________...
Thu, 20 Aug, 2020 at 11:45 AM
RESOLVED - Delayed recurring payments for BluePay clients
There was a delay processing March 1st scheduled payments for BluePay clients.  Our monitoring system alerted us about the issue and we took measure...
Thu, 20 Aug, 2020 at 11:46 AM
RESOLVED - Delayed Email notifications
Due to the unusual volume of refunds linked to the COVID-19 pandemic, SchoolCash Online was initiating an excessive number of refund-related emails to p...
Thu, 26 Nov, 2020 at 1:59 PM