SchoolCash Support Portal

Your SchoolCash Online website has a Support Portal for your parents. It is available by scrolling to the bottom of the window. 

1. The parent selects Support (bottom right)
   
   
    
2. Select Account Maintenance tile or the parent can enter student changes schools to find a response.
   
   
   
   
3. Once the dropdown arrow is selected on the right side of the line, parents will receive directions. 

Using the Do Not Include in Year-End Feature

Orange Banner – “Do Not Include” Flag

Once the SchoolCash Catalog is rolled to 2023/2024, an orange banner may display which reads as follows: "Important! Please update items that are assigned to next year categories and/or categories with a "Do Not Include" flag. 

After the SchoolCash Catalog rollover, if items are assigned to a category with a category umbrella type of “Do Not Include in Year End”, this warning banner will appear. The banner will be removed once the user has changed all the items to a new category, with a current year category umbrella.

Important: Modifications should be made after the SchoolCash Accounting rollover date. Check with your District Administrators before making these modifications.

Changing the category to a current year category, after the SchoolCash Accounting rollover, you are then required to alter items created in the next school year assigned to a category with a category umbrella type of “Do Not Include in Year End” to a current category, even if payments were made.

The system will filter the items with “Do Not Include Categories” attached.

To change the category, select the item, then select the Edit button and change the category to the appropriate category for the new school year.