Overview
This article explains how to download your current and historical Helpdesk ticket data from the current Helpdesk portal.
As we migrate to our new Support Hub, KEV will retain data for all cases from the past 2 years, as well as all open tickets regardless of their creation date. To keep a complete record of your historical Helpdesk activity (more than 2 years), we strongly recommend downloading your Helpdesk ticket history from the current platform.
You can select a date range that covers your full available ticket history in the current Helpdesk platform.
Before you begin You must have login access to the Support Hub and be able to view the tickets you submitted.
Downloading your Helpdesk tickets
- Navigate to the current SchoolCash Support Hub.
- Sign in to the Support Hub using your Helpdesk account by selecting Login and entering your email and password.
Note: If you need to reset your password, you can select the Forgot your password? link at the bottom of this page and follow the prompts . - In the top navigation menu, select Tickets.
- On the Tickets page, select Export Tickets. The Export Tickets button appears on the right side of the page, above the ticket filters.
- In the Export Tickets window, open the Created in list.
- Select Set date.
- In the From field, enter the earliest date you want to include in the export.
- In the To field, enter the latest date you want to include in the export.
- Under Export as, select CSV or Excel.
- Under Select field, select each ticket field you want to include in the export. For the most complete record of your historical ticket data, select all available fields.
- Select Export.
Available export fields
The Export Tickets window includes the following ticket fields:
- Ticket Id
- Subject
- Description
- Status
- Requester Name
- Requester Email
- Created Time
- Last Updated Time
- School Board Name
- School Name
- Phone Number
- Language