Introduction

This article explains the process of managing online refunds in SchoolCash Catalog. It includes the steps for initiating refunds, notifications sent during the refund process, and handling different refund scenarios.

Online Refunds

  • Refunds initiated in SchoolCash Catalog show as Pending until they are successfully processed.
  • An email notification is sent to the parent when the refund is initiated in the Catalog.
  • An email notification is sent to the parent and District/School financial contact if the refund fails.
  • eCheck refunds can take up to 9 days from the time of the original payment to be processed.

Refund Notifications

  1. When a refund is requested by the bookkeeper:
    • Email to: SCO User
    • Subject: Refund Request
    • Body:
      • Purchaser: [First Name, Last Name]
      • Student Name: [First Name, Last Name]
      • Payment Date: [e.g., 6-Mar-2019]
      • Item Name: Field Trip Quebec City
      • Refund Amount: $10.00
  2. When a refund is cancelled due to a rejection:
    • Email to: SCO User & School NSF contact
    • Subject: Refund Cancelled
    • Body:
      • Purchaser: [First Name, Last Name]
      • Student Name: [First Name, Last Name]
      • Payment Date: [e.g., 6-Mar-2019]
      • Item Name: Field Trip Quebec City
      • Refund Amount: $10.00
  3. When a refund is successfully processed:
    • Email to: SCO User
    • Subject: Refund Processed
    • Body:
      • Purchaser: [First Name, Last Name]
      • Student Name: [First Name, Last Name]
      • Payment Date: [e.g., 6-Mar-2019]
      • Item Name: Field Trip Quebec City
      • Refund Amount: $10.00
    • Please allow 3 business days for the refund to appear in your account.
  4. When a credit card refund is declined:
    • Email to: SCO User & School NSF Contact
    • Subject: Refund Declined
    • Body:
      • Purchaser: [First Name, Last Name]
      • Student Name: [First Name, Last Name]
      • Payment Date: [e.g., 6-Mar-2019]
      • Item Name: Field Trip Quebec City
      • Refund Amount: $10.00
    • Please contact your credit card provider for more details.